Support
Short answers. Email us for the rest.
Setting up
Where do I get a Granola API key? In Granola, open Settings, then Connectors, then API keys. Create one with the Personal notes scope. You need a Business or Enterprise plan. On Enterprise, an admin has to allow API access for members first.
Do I need my own AI or API keys? Just your Granola API key. Meeting text is processed by Anthropic through Marbles’ servers, so you don’t need an Anthropic or OpenAI account.
Granola says my key is invalid. Check the key starts with grn_ and has the Personal notes scope. If your Granola plan changed recently, create a new key.
Using it
Why is nothing showing up? Granola only shares notes after it has finished the summary and transcript. Give a new meeting a few minutes. Marbles checks for new notes every five minutes.
It attached something to the wrong person. Open the marble and tell Marbles it got the wrong person. When a meeting has several people and the transcript does not say who spoke, Marbles sends everything to review rather than guessing.
I don’t want a meeting read at all. Put it in a Granola folder and exclude that folder in Marbles’ Settings. Marbles will never fetch it.
The same person shows up twice. Open Merge & Fix. It lists likely duplicates side by side. Nothing merges until you say so.
Everything else
Email hello@getmarbles.ai.
Include your macOS version and Marbles version.
Don’t send transcript text unless we ask.